My payment failed
If your payment failed, the most common fixes are checking that your card details are up to date and trying a different card. Payment issues can also come from bank-side declines, expired cards, or fraud prevention rules on Stripe (our payment processor).
If none of the steps below resolve the issue, contact our support team through the website chat — we can help troubleshoot with you, though fraud prevention rules are managed by Stripe and can't be adjusted on our end.
Common causes of payment failures
Fraud prevention rules — Stripe (our payment processor) may block transactions to protect against unauthorized activity, for example when multiple card attempts come from the same IP address, or when a card triggers a system check before the transaction reaches your bank. These rules are set by Stripe and can't be adjusted on our end. Trying a different card usually resolves this.
Bank-related issues — transactions may be blocked by your bank due to security checks, insufficient funds, or expired cards.
User errors — incorrect card details, such as an invalid card number, expiration date, or CVC, can lead to payment failures.
System security locks — too many payment attempts in a short period can trigger a security lock, preventing further transactions until the next day.
Steps to resolve payment issues
Verify your payment details — double-check the card number, expiration date, CVC, and billing address. Make sure the card is enabled for online payments and has sufficient funds.
Try a different card — if a specific card is being declined even though there's no issue with it, using a different card usually resolves this.
Contact your bank — confirm with your bank that the transaction is allowed and not being blocked for security reasons.
Try an alternative payment method — use a digital wallet (Apple Pay, Google Pay) or another accepted payment option.
Wait and retry — if you've made multiple failed attempts, wait until the next day to try again.
Request a manual payment link — if your saved card isn't being charged, contact support to request an invoice with a payment link so you can complete the payment manually.
Preventive measures to avoid payment declines
Avoid making multiple payment attempts with different cards from the same IP address within a short period
Keep your card details up to date, including expiration dates and billing addresses
Ensure your card is enabled for online and international transactions, if applicable
I need to change my plan
Plan changes are handled through our support chat. Reach out to us and we can help you switch between:
Yearly Premium to monthly Premium
Premium to Auto Apply (or vice versa)
Monthly, quarterly, or annual billing cycles
I can't find my invoice
You can access all your invoices through our billing portal: pay.aiapply.co.
How do I check my current plan?
You can view your current plan at any time by going to Settings → Billing, or by visiting aiapply.co/app/v2/settings?activeTab=billing. Still having trouble? Reach out to our support team and we'll help you resolve the issue.