Troubleshooting
Fixes for the most common problems across AIApply's products, from login and payment errors to issues with Auto Apply, resume customization, Premium tools, and interview features. Each guide walks through likely causes and step-by-step solutions.
By Sofía1 author7 articles
- Troubleshooting Account & LoginFixes for sign-in problems with passwordless OTP login, including what to do if your code doesn't arrive. Also covers what to know before permanently deleting your account.
- Troubleshooting Billing & PaymentsWhy payments fail, card declines, bank blocks, security locks, and how to resolve them. Also covers changing plans, finding invoices, and checking your current plan.
- Troubleshooting Auto ApplyImprove irrelevant job matches by refining your preferences, rejection reasons, and base resume. Explains how each setting shapes the roles Auto Apply targets.
- Troubleshooting Tailored Resumes & Cover LettersWhy a tailored resume or cover letter may not generate, usually a missing subscription, setup issue, or an application that didn't require a cover letter.
- Troubleshooting Premium SubscriptionFixes for broken exports, blank Application Kits, and inaccessible Premium features. Includes formatting tips and which tools fall outside Premium.
- Troubleshooting Interview BuddySolutions for audio, transcription, latency, login, and upload issues, plus OS and browser compatibility. Includes what details to share with support if problems persist.
- Troubleshooting Mock InterviewsFixes for sessions that won't start, lost progress, and missing feedback. Clarifies that Mock Interviews is text-based, so no mic or camera is needed.