My export looks broken or formatting is off
If your resume, cover letter, or Application Kit looks broken, gets stuck on loading, or shows a blank page, this is usually caused by special characters or formatting in the job post. Please try the following:
Shorten the job description text and remove bullet points.
Try generating the resume and cover letter separately using their standalone tools, instead of the full Application Kit.
If that doesn't help, contact our support team and share the job link or description. We can check what caused the issue and help you out.
I can’t access a Premium feature
If you can’t access a Premium feature, there are two common reasons:
You don’t have an active Premium subscription. In that case, click “Upgrade” on any of the Premium features to start the subscription process.
You're trying to use a tool that isn't part of Premium. Some features — including Auto Apply and Interview Buddy — are separate products and require their own subscriptions.