My export looks broken or formatting is off
If your resume, cover letter, or Application Kit looks broken, gets stuck on loading, or shows a blank page, this is usually caused by special characters or formatting in the job post. Please try the following:
Shorten the job description text and remove bullet points.
Try generating the resume and cover letter separately instead of the full kit.
If that doesn't help, share the job link or description with our support team so we can check what caused it.
I can't access a Premium feature
If you can't access a Premium feature, there are two common reasons:
You don't have an active Premium subscription. In that case, click Upgrade on any of the Premium features to start the subscription process.
You're trying to use a tool that is not part of the Premium subscription. Tools like Auto Apply and Interview Buddy are separate products and are not included in Premium.
My Application Kit comes back blank or doesn't generate
If your Application Kit comes back blank or doesn't generate, the issue is usually caused by special characters or formatting in the job post. Try simplifying the job description and avoid bullet points or special symbols, which can sometimes interfere with generation.
Still having trouble? Reach out to our support team and we'll help you resolve the issue.