Why is AIApply stuck and not applying to jobs?
Check your queue status from the Auto Apply dashboard. Possible statuses: Pending (subscription purchased but the form isn't complete yet — finish the form), Paused (you paused it — resume from the dashboard), System Paused (the system paused it automatically, commonly due to resume or form errors — contact support), Inactive Subscription (the subscription wasn't used for several days and switched to inactive), or Done (the queue is complete). If criteria are very strict — narrow location, very specific job titles, particular seniority — few jobs will be found; broadening criteria is the recommended fix. If none of this resolves it, contact support through the website chat.
How do I cancel my subscription?
Subscription cancellations are managed from the Billing section in your Account Settings. There's a separate Cancel button for each active subscription, so if you have multiple (e.g., Premium plus Auto Apply), you need to cancel each one individually — any subscription left active will keep renewing automatically. For Premium specifically: go to Account Settings → Billing and you'll find the cancel option there. If you'd rather temporarily stop Auto Apply submissions without cancelling, you can pause your queue directly from the Auto Apply dashboard at any time.
Can I cancel anytime?
Yes — you can cancel your Premium subscription at any time from Account Settings → Billing. Auto Apply subscriptions are also cancelled from Account Settings → Billing, with a separate Cancel button for each active subscription. If you have multiple subscriptions and want to cancel them all, you must cancel each one individually, since any active subscription will continue renewing. As an alternative to cancelling Auto Apply, you can pause your queue from the Auto Apply dashboard at any time to stop applications temporarily without ending the subscription.
How do I get a refund?
Refunds may be granted if you report a reproducible and verified technical issue that materially prevents access to or proper use of the service. You'll need to provide reasonable evidence — screenshots, error messages, and steps to reproduce the issue. Note that Auto Apply is a non-refundable product: due to the nature of the service and the resources involved, refunds are not available after applications have been submitted. If you experience any issues with your applications or believe something didn't work as expected, contact [email protected] and the team will review your case.
How do I forward emails from the AIApply inbox to my personal email?
Go to Preferences → Quick Settings and enable “Also CC my email” to forward emails from the Auto Apply inbox to your personal inbox. Once enabled, you'll receive a copy of every relevant message — including interview invitations and assessment requests — directly in your own email account. This is particularly useful in the first week of Auto Apply, when first interview invitations may start arriving.
Can two people share one AIApply subscription?
No — accounts are individual. All the tools work with the information of the person who created the account: the resume, the application form, job preferences, tailored resumes and cover letters, and Auto Apply submissions are all tied to that single profile. Sharing an account would cause information to get mixed between users, which could result in a resume containing details from another person or an Auto Apply submission going out with crossed information. Each user should have their own subscription.