If you're seeing a charge from AIApply but can't find an active subscription in your account, the most common reason is that you have more than one account without realizing it.
This usually happens in one of two ways:
Different sign-in methods. You may have signed up once with an email address and password, and another time using Google sign-in. Even if the email is the same, these create separate accounts.
Slightly different email addresses. You may have used one email address on one account (for example, [email protected]) and a slight variation on another ([email protected], or a different provider entirely).
What to do
Try signing in with your other possible email addresses — including any Google account you may have used.
Try signing in with Google if you originally used a password, and vice versa.
Check the email associated with the charge — the receipt from your payment provider will show which email was used to create the account.
If you're still unable to locate your account after trying these steps, contact support through the website chat. Include every email address you may have used, and we'll help you track it down.