My tailoring didn’t generate / failed
If a tailored resume was not generated for one of your applications, there are two possible reasons:
You do not have the tailored resume subscription active on your account. You can check your subscription status in the Billing section of the account settings.
The feature was not set up correctly. Please make sure the tailoring feature is properly activated: after editing or creating your resume, click Use for Auto Apply to set it as the default. This ensures tailored resumes are generated for each application going forward.
If a tailored cover letter wasn't generated, this isn't a problem with the system — cover letters are only generated and submitted when the job application requires one. If the application didn't ask for a cover letter, no cover letter was created.
The output doesn’t match the job posting
If the tailored resume or cover letter you received doesn’t seem to match the job posting it was generated for, please contact our support team. We’ll be able to take a closer look at your specific case and provide the solutions needed to resolve the situation.