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Troubleshooting Account & Login

Fixes for sign-in problems with passwordless OTP login, including what to do if your code doesn't arrive. Also covers what to know before permanently deleting your account.

Written by Sofía

I can't sign in to my account

AIApply uses passwordless OTP login — there's no password to reset. To sign in:

  1. Go to aiapply.co and click Sign In.

  2. Enter the email address you used to create your account.

  3. Check your inbox for a one-time login code (OTP) and enter it on the login screen.

If you don't receive the OTP, check your spam or junk folder, or wait a few minutes before requesting a new one.

I want to delete my account

You can delete your account at any time from your account settings: https://aiapply.co/app/settings. Before you delete your account, here are a few important things to keep in mind:

  • It's permanent. Once deleted, your account cannot be reactivated or recovered.

  • All your data will be removed. This includes saved applications, interview invitations, and any profile progress.

  • It doesn't trigger a refund. If you'd like to request a refund, please contact our support team before deleting your account.

This process also ensures full compliance with data privacy standards by permanently erasing your personal information from the platform.

Still having trouble? Reach out to our support team and we'll help you resolve the issue.

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