If Interview Buddy didn't work as expected during a live interview, we're sorry. We know how much preparation goes into an interview, and having the tool fail in that moment is frustrating.
Here's what to do next.
Reach out to support
Contact support through the website chat and share:
The date and approximate time of the interview
The company name and role you were interviewing for
The video platform used (Zoom, Google Meet, Teams, etc.)
A brief description of what happened — for example, no audio, delayed responses, the app didn't launch, or transcription didn't appear
The more detail you can share, the faster we can investigate and follow up with you.
Before your next interview
To reduce the chance of an issue happening again, we recommend testing your setup in advance:
Test the app with a practice call before your real interview
Confirm audio and microphone permissions are enabled
Check that your video platform is supported (see the Setting Up Interview Buddy article)
If you'd like to walk through a setup check with our team, reach out through the website chat and we'll help you prepare.