AIApply's subscription terms include specific rules about cancellation, renewals, and refund eligibility. Here's a summary of what you need to know. For the full legal language, see our Terms of Service.
Cancelling your subscription
You can cancel any subscription at any time from the Billing section in Account Settings. Cancellations stop future charges and take effect at the end of your current billing period — you'll keep access to your account until then.
Important: To prevent the next automatic renewal, you must cancel at least 24 hours before the end of your current billing period. Cancellations made within the final 24 hours may not prevent the upcoming charge.
If you have multiple subscriptions, each one must be cancelled individually.
Refund policy
Subscription fees are generally non-refundable, except in the specific cases described below.
Before requesting a refund, you must contact our support team and give us a reasonable opportunity to resolve the issue. If the issue can't be resolved, a refund may be considered.
When refunds may be available
Technical issues
If you experience a reproducible technical issue that materially prevents you from accessing or using the service, you may be eligible for a refund. To support your request, please include:
Screenshots of the issue.
Any error messages you received.
Steps to reproduce the problem.
Accidental purchases
If you accidentally purchased a subscription, you may be eligible for a refund if you:
Contact support within 30 minutes of the initial charge.
Have not made meaningful use of the service.
When refunds are not available
Refunds are generally not provided in the following cases:
Auto Apply applications submitted — Auto Apply is non-refundable once applications have been submitted, the service is considered delivered, and refunds are not provided.
Renewed subscriptions — once a subscription auto-renews, the renewal charge is generally non-refundable, except in cases of verified technical issues or where required by law.
Dissatisfaction with results — refunds are not issued based on dissatisfaction with the outcomes, such as not receiving interviews or job offers. The service does not guarantee specific results.
Plan confusion — refunds are not granted if the user mistakenly purchased a different plan, such as a Premium subscription instead of Auto-Apply.
Refund processing time
If your refund is approved, processing typically takes 5–10 business days, depending on your bank or card issuer.
Special cases
In some situations, AIApply may offer goodwill gestures (such as additional credits) to address user concerns. These are discretionary and not guaranteed.
Steps to request a refund
To request a refund, follow these steps:
Review Eligibility — ensure your request meets the refund criteria outlined above.
Gather Documentation — prepare any necessary evidence, such as screenshots or error logs, to support your claim.
Contact Support — submit your refund request through the AIApply support chat, providing all relevant details.
How to Change Your Plan
You can modify your plan, but only certain changes are currently supported:
Switching from a yearly Premium Subscription to a monthly Premium Subscription.
Changing from a Premium Subscription to an Auto Apply subscription.
Switching between monthly, quarterly, and annual plans.
To request a plan or product change, contact support through the website chat. The chatbot will guide you through the process depending on the type of change requested.
Note that changes between monthly, quarterly, and annual plans will take effect at the end of the current billing cycle.
Frequently asked questions
Can I request a refund for multiple subscriptions at once?
Refunds are processed individually for each subscription based on its specific policy. For example, a refund for Auto Apply does not automatically cover Premium or Interview Buddy.
What if I purchased both Premium and Auto Apply?
Refund eligibility depends on the specific subscription and circumstances. Customers may be offered a choice between refunds for one subscription or the other, but not both simultaneously. For example, a customer may choose to refund Auto Apply while keeping Premium active.
Can I get a refund if I didn't receive any job offers?
No. Refunds are not issued based on application outcomes. The service is non-refundable once applications have been submitted.
Are refunds guaranteed for technical issues?
Refunds for technical issues are reviewed on a case-by-case basis. Users must provide evidence of the issue to qualify (screenshots, error messages, steps to reproduce).
Can I cancel my subscription to avoid future charges?
Yes. You can cancel at any time to stop future renewals. However, charges for the current billing period are non-refundable.